Rental Terms and Conditions

Last updated: 10 September 2026

These Terms and Conditions apply to the hire of ski wear and related items from Chalet Ski Wear Hire (“we”, “us” or “our”). By making a booking, you agree to these Terms and Conditions.

These Terms apply alongside your statutory rights as a consumer, including rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134).

1. About the rental service

We provide an online ski-wear rental service to customers in the United Kingdom. Items are delivered to the UK address specified during booking.

Delivery and return charges, where applicable, will be displayed before you confirm your booking or will be stated on your rental invoice.

2. Booking and payment

2.1 Availability

Submitting a rental request does not itself confirm or reserve a booking. We may place a temporary hold on the requested items while we check availability.

A booking is confirmed only when:

1. we have confirmed that the requested items are available; and
2. full payment has been received.

We will then provide booking confirmation and any relevant delivery and return instructions.

2.2 Payment method

You must provide valid payment details when making a booking. You authorise us to charge the agreed rental price, delivery and return charges, optional Damage Protection charges, and any other charges expressly payable under these Terms.

Where permitted by law, you also authorise us to charge the payment method attached to your account for amounts properly due under these Terms, including reasonable charges arising from:

• late return;
• loss or theft;
• damage;
• specialist cleaning or repair; and
• failure to return an item.

We will normally notify you of the relevant charge and the reason for it before processing the payment, unless immediate action is reasonably necessary to protect our interests or meet a payment deadline.

We will not use this provision to impose charges that are unfair, disproportionate, or inconsistent with your statutory rights. An unfair term in a consumer contract is not binding on the consumer under section 62 of the Consumer Rights Act 2015, and the court must consider fairness where it has sufficient legal and factual material to do so under section 71.

3. Rental period

We offer five-, seven- and ten-day rentals.

Your rental begins on the day your parcel is delivered to you and ends on the day you hand the parcel to the specified return carrier, in accordance with our return instructions.

The delivery day counts as Day 1. For example, if a seven-day rental begins on a Monday, Monday is Day 1 and Sunday is Day 7. The parcel must be handed to the specified return carrier on or before Sunday.

The item remains your responsibility until it is returned in accordance with our instructions and is received by us or our nominated return carrier.

4. Delivery

We will provide tracking information once your order has been dispatched.

If a delivery delay caused by us or our delivery arrangements affects your rental period, contact us promptly. We may, depending on the circumstances:

• adjust the rental period;
• arrange an alternative delivery;
• provide a partial or full refund; or
• offer another appropriate solution.

Nothing in these Terms limits your statutory rights.

5. Your responsibilities

You must:

• provide accurate delivery, contact and payment information;
• check the items promptly on delivery;
• use the items only for their intended purpose;
• take reasonable care of the items while they are in your possession;
• follow any care, use and return instructions;
• keep items secure against loss or theft;
• report loss, theft, damage or delivery problems as soon as possible; and
• return all items by the required deadline.

You must not sell, lend, sub-hire, alter, repair, customise or dispose of any item.

6. Fit Guarantee

If an item does not fit, you must contact us within 24 hours of delivery.

Under our Fit Guarantee, provided that:

• the item has not been worn other than for trying it on;
• all tags and security ribbons remain intact, where applicable; and
• the item is returned in accordance with our instructions within one day of delivery,

we will refund 25% of the item’s rental charge.

We retain the remaining rental charge because the item was specifically reserved for you and unavailable for another customer during the rental period.

The Fit Guarantee is additional to, and does not restrict, any cancellation, refund or other rights available under applicable consumer law.

7. Cleaning

A compulsory cleaning fee is charged for each rented item.

We professionally clean and inspect each item between rentals. You must not wash, dry-clean, iron, tumble-dry or attempt to remove stains from an item unless we specifically instruct you to do so.

You may be liable for reasonable additional cleaning costs where an item requires specialist cleaning because of misuse, unreasonable soiling or failure to follow these Terms.

8. Damage Protection

Optional Damage Protection may be purchased for £7 per rental.

Subject to these Terms, Damage Protection covers eligible repairable accidental damage up to a maximum repair cost of £50 per rental.

Damage Protection does not cover:

• loss;
• theft;
• deliberate or reckless damage;
• damage caused by misuse;
• damage caused by failing to follow care instructions;
• damage beyond economical repair;
• specialist cleaning charges;
• repair costs exceeding the £50 limit; or
• any other damage or cost expressly excluded when Damage Protection was purchased.

If eligible repair costs exceed £50, you may be responsible for the reasonable balance. If an item is beyond economical repair, you may be responsible for its reasonable replacement value.

You must contact us promptly if an item is damaged. Do not attempt to repair or professionally clean it yourself.

9. Late returns

You must hand each item to the specified return carrier on or before the final day of the rental period.

A return is late if it is not handed to the specified carrier by that deadline, unless we have agreed an extension in writing.

A late return may result in a reasonable late-return fee. The applicable fee, or the method by which it is calculated, will be stated in the booking information, invoice or return instructions.

The fee may reflect:

• the length of the delay;
• additional rental days;
• costs caused by a subsequent booking;
• additional delivery or collection costs; and
• reasonable administrative costs.

We will not charge a disproportionate penalty. A term requiring a consumer to pay a disproportionately high sum for breach of contract may be regarded as unfair under paragraph 6 of Schedule 2 to the Consumer Rights Act 2015.

If circumstances outside your reasonable control prevent a timely return, contact us immediately. We will consider the circumstances fairly, but you should not retain an item beyond the agreed rental period without our written confirmation.

10. Long-term late returns

If an item remains unreturned for an extended period, or you fail to respond to reasonable requests for its return, we may treat the item as lost or stolen for the purposes of calculating the amount payable.

Before doing so, we will normally contact you using the details associated with your booking and give you a reasonable opportunity to explain the position or arrange return.

Where an item is treated as lost or stolen, you may be liable for its reasonable replacement cost at its current market value, taking account of the item’s age, condition and availability. We will not seek more than the reasonable cost of replacing the item.

This liability is separate from, and may be in addition to, any reasonable late-return charges incurred before the item is treated as lost or stolen.

11. Lost or stolen items

You are responsible for taking reasonable care of items while they are in your possession.

If an item is lost or stolen, you must:

1. notify us as soon as possible;
2. provide details of the circumstances; and
3. where appropriate, report the theft to the police and provide a crime reference number.

Damage Protection does not cover loss or theft.

Subject to applicable law, you may be responsible for the item’s reasonable replacement cost at its current market value.

12. Damage assessment and charges

When an item is returned, we will inspect it for damage, excessive soiling and missing components.

If we believe that a charge may be payable, we will provide reasonable details of:

• the item concerned;
• the alleged loss or damage;
• the proposed repair, cleaning or replacement cost; and
• the basis on which the amount has been calculated.

You may provide relevant evidence or dispute the proposed charge. We will consider any dispute reasonably and will not charge an amount that is not properly due.

13. Automatic payment

By providing a payment method and accepting these Terms, you authorise us, where permitted by law, to debit that payment method for amounts properly due under these Terms following:

• a late return;
• loss or theft;
• damage;
• failure to return an item; or
• reasonable additional cleaning, repair, collection or replacement costs.

The charge may include a late-return fee or, where an item is treated as lost or stolen, its reasonable replacement cost at current market value.

We will not automatically debit an amount where the charge would be prohibited by law or where the amount is plainly disproportionate. If a payment is declined, you remain responsible for any amount properly due, subject to your statutory rights.

14. Extensions

You must contact us before the scheduled return date if you wish to extend a rental.

An extension is subject to availability and is effective only when confirmed by us in writing. An additional charge may apply.

You must not retain an item beyond the rental period merely because you have requested an extension.

15. Cancellation and statutory rights

Depending on the nature and timing of the booking, you may have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134). To cancel, you must inform us clearly of your decision to cancel.

Any statutory cancellation right may be subject to exceptions, including where a service is supplied during the cancellation period in circumstances recognised by the Regulations. The precise application depends on the booking, the timing of cancellation and the information provided before the contract was made.

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited.

16. Liability

Nothing in these Terms excludes or restricts liability for death or personal injury resulting from negligence, fraud or any other liability that cannot legally be excluded or restricted.

A trader cannot exclude or restrict liability for death or personal injury resulting from negligence under section 65 of the Consumer Rights Act 2015.

Subject to that limitation, we are responsible for losses that are reasonably foreseeable and caused by our breach of these Terms or applicable law. We are not responsible for losses that are not reasonably foreseeable or are outside our reasonable control.

17. Unfair or invalid terms

If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be modified or removed only to the extent necessary. The remaining provisions will continue to apply.

If a term is not binding on a consumer, the remainder of the contract continues to have effect so far as practicable under section 67 of the Consumer Rights Act 2015.

18. Complaints and contact

Questions, notices of loss or theft, damage reports, cancellation requests and complaints should be sent to:

Chalet Ski Wear Hire
Email: [insert email address]
Address: [insert postal address]
Telephone: [insert telephone number]

19. Governing law

These Terms are governed by the law of England and Wales, unless the mandatory law of another part of the United Kingdom applies to you.

The courts of England and Wales will have jurisdiction, except that consumers resident in Scotland or Northern Ireland may also bring proceedings in the courts of the part of the United Kingdom in which they live, where applicable.