Website terms of Use

Last updated: 10 September 2026

1. About these terms

These terms govern your use of the Chalet Collection Ski Hire website (“Website”). By using the Website, you agree to comply with these terms.

If you do not agree to them, you must not use the Website.

These terms apply separately from any terms governing a ski-equipment hire booking. If you make a booking, the booking terms provided at the time of booking will also apply.

2. Server Jurisdiction

This website is hosted in the UK, data is held within the EEA. Payments are processed through Stripe.

3. Permitted use

You may use the Website only for lawful purposes, including:

  • viewing information about our services;
  • making legitimate enquiries;
  • requesting a quotation; and
  • making or managing a genuine booking.

You must not:

  • use the Website in breach of any applicable law or regulation;
  • use it fraudulently or for a commercial purpose without our written permission;
  • interfere with its operation, security or availability;
  • introduce viruses, malware or other harmful material;
  • attempt to gain unauthorised access to the Website or related systems;
  • scrape, harvest or systematically extract Website content or data;
  • impersonate another person or provide misleading information;
  • use automated tools to access the Website in a manner that places an unreasonable burden on it; or
  • use the Website to transmit unsolicited commercial communications.

4. Prohibited technical activities

Unless expressly permitted by law or by our written consent, you must not:

  • copy, modify, adapt, translate or create derivative works from the Website or its software;
  • decompile, disassemble or reverse engineer the Website, its software, code or technical systems;
  • attempt to discover or reconstruct source code, algorithms or underlying structure;
  • bypass or defeat security, access controls or technical restrictions;
  • probe, scan or test the vulnerability of the Website or any associated network; or
  • use the Website or its content to develop, train, test or improve a competing service.

Nothing in these terms restricts a right that cannot lawfully be restricted, including any mandatory statutory right relating to decompilation or interoperability.

5. Website content

We try to ensure that information on the Website is accurate and up to date. However, content is provided for general information and may contain errors, omissions or outdated information.

Equipment availability, prices, specifications and other details may change without notice. A Website description does not constitute an offer capable of acceptance unless expressly stated otherwise.

We may update, suspend, withdraw or restrict access to all or part of the Website without notice where reasonably necessary.

6. Bookings and payments

A booking is subject to the booking process and terms presented to you at the relevant time. No booking is confirmed until we have accepted it and, where applicable, received the required payment or deposit.

Prices and availability are subject to confirmation. Any applicable taxes, delivery charges, deposits, cancellation charges and other conditions will be identified before you complete your booking.

Nothing in these terms limits your statutory rights as a consumer.

7. Intellectual property

All intellectual property rights in the Website and its content, including text, photographs, graphics, logos, design, software and compilations, belong to us or our licensors.

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Website for its intended purpose. You must not reproduce, distribute, commercially exploit or republish Website content without our prior written permission.

“Chalet Collection Ski Hire” and associated branding may be protected by trade-mark or other rights. No right to use our branding is granted by these terms.

8. Links to other websites

The Website may contain links to third-party websites. We do not control or endorse those websites and are not responsible for their content, availability, security or privacy practices.

9. User submissions

If you submit information, reviews, photographs or other material to us, you confirm that:

  • you have the necessary rights and permissions;
  • the material is accurate and lawful;
  • it does not infringe another person’s rights; and
  • it does not contain malware or unlawful, defamatory or offensive material.

You grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, store and display that material for operating, promoting and improving our business, subject to our Privacy Policy.

We may remove or decline to publish submissions at our discretion.

10. Suspension and termination

We may suspend or terminate your access to the Website if we reasonably believe that you have breached these terms, compromised Website security or used the Website unlawfully.

Termination does not affect rights or obligations that arose before termination.

11. Indemnity

To the extent permitted by law, you agree to indemnify us and our officers, employees, contractors and suppliers against losses, liabilities, damages, costs and expenses reasonably incurred as a result of:

  • your material breach of these terms;
  • your unlawful, fraudulent or negligent use of the Website;
  • your violation of another person’s intellectual-property, privacy or other rights; or
  • any material that you submit to the Website or provide to us.

This indemnity applies only to losses caused by your relevant act or omission and does not require you to indemnify us for losses caused by our negligence, breach of contract or other unlawful act.

If you are a consumer, this clause applies only so far as it is fair and lawful. An unfair term in a consumer contract is not binding on the consumer under Consumer Rights Act 2015, s 62, and the remainder of the contract generally continues in effect under Consumer Rights Act 2015, s 67.

12. Our liability

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of terms that cannot legally be excluded or restricted; or
  • any other liability that cannot lawfully be excluded or restricted.

We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors or viruses.

Subject to the preceding paragraph, we are not liable for loss that is not reasonably foreseeable, or for business losses suffered by a person who is not dealing with us as a consumer.

Nothing in these terms limits your statutory consumer rights. Any limitation or exclusion must be assessed consistently with applicable law, including Consumer Rights Act 2015, ss 62, 65 and 68.

13. Privacy and cookies

Our processing of personal data is explained in our Website Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.

14. Changes to these terms

We may update these terms by publishing a revised version on the Website. The updated terms will apply from the stated effective date. Changes will not retrospectively alter rights that have already accrued.

15. Severance

If any provision is held to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the minimum extent necessary. The remaining provisions will continue in force.

16. Entire agreement

These terms, together with any documents expressly incorporated into them, constitute the agreement governing use of the Website. They do not replace separate booking, hire or payment terms that apply to a transaction.

17. Governing law and jurisdiction

These terms and any dispute arising from use of the Website are governed by the law of England and Wales, unless you are a consumer living elsewhere in the United Kingdom and mandatory local protections apply.

The courts of England and Wales have jurisdiction, subject to any mandatory consumer right to bring proceedings in another jurisdiction.

18. Contact

Questions about these terms should be sent to:

Email: Use website contact form
Address: 3 Chapel Road, Llanharan, Pontyclun, Wales, CF72 9QA